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F.A.Q.

About Thermotron

Q: Where is Thermotron located?

Thermotron has been a proud member of the Holland, Michigan, USA community for over 40 years. Our world headquarters are located at 291 Kollen Park Drive. We also have another Holland manufacturing facility at 836 Brooks Avenue.

Q: What are Thermotron's hours of operation?

Thermotron is open from 8:00 a.m. to 4:30 p.m. Eastern Standard Time.

Q: Thermotron has a great reputation but how do I know I am getting a quality product?

Thermotron's record of achievement comes from over 50 years of testing experience and an unwavering focus on a few simple goals: identifying customer needs, producing superior testing equipment, and offering the most comprehensive service in the industry. We proudly offer equipment meeting many industry standards including SAE, IEC JEDEC, ASTM and MIL-STD. We are also ISO: 9001 certified. Thermotron testers and many of our field service engineers are accredited for A2LA calibration and meet the requirements of ISO-IEC 17025-2005.We are proud to be certified by The American Association for Laboratory Accreditation and American Systems Registrar.

Click on the above logos to view Thermotron's Quality Certificates

Products

Q: I am interested in purchasing a piece of Thermotron equipment. Where can I find pricing information or place an order?

Because Thermotron provides many different options and configurations our prices are only available via quotation for new equipment. Contact our customer service department at (616) 393-4580 or use our Information Request Form and we will be happy to assist you. For used or refurbished equipment, visit our Refurbished List for information on available equipment.

Q: I want to purchase a Thermotron chamber, but I need it fast. Do you have any in stock?

In order to better serve its customers, Thermotron has implemented a Stock-In-Progress program. This program allows Thermotron to react promptly to critical needs of its customers by express shipping popular model sizes in particular configurations often within one week of purchase order receipt. Equipment in the program available for rapid shipment include popular benchtop and free standing temperature and temperature/humidity chambers. For more information on the Stock-In-Progress program or if you'd like to purchase a chamber, go to Thermotron's Stock-in-Progress page or contact one of our application engineers at (616) 393-4580.

Q: I already own Thermotron equipment and am in need of service, parts or technical advice. Who should I contact?

Our staff are here for you throughout the life of your equipment. We have the largest, best equipped and most highly trained service force in the test equipment business. If you equipment needs service, please visit our Support page for more information on our services as well as contact information for a field service engineer in your area. If you are in need of replacement parts, our responsive parts department is there for you. You can contact them at (616) 392-6550 or by using our Replacement Request Form.

Q: I have a piece of Thermotron equipment but can't find the manual. How do I order a replacement?

Replacement manuals are available to Thermotron equipment owners for purchase from our parts department. Please fill out our Replacement Request Form to receive a new copy. Please note, if you purchase a used Thermotron chamber from a source other than Thermotron, you will need to complete an equipment update form before you can purchase a chamber manual. Please call our parts department to obtain the Customer Record Update Detail form at (616) 392-6550.

Q: My Thermotron controller is in need of a software update. Where can I find one?

Thermotron offers many of our programmer controller software updates right here on our site. Visit the Software Update form, fill it out and download information will be available to you shortly.

Q: I have surplus Thermotron equipment that I would like to dispose of. Will Thermotron buy it back?

To meet customer demands, Thermotron purchases, refurbishes, and resells previously owned Thermotron equipment. If you would like to sell your used environmental test equipment, please complete the Sell Used Thermotron Equipment form, and we will contact you as soon as possible. If you are interested in buying refurbished environmental test equipment, please see our most current Refurbished List.

Other

Q: I'd like to write an article about Thermotron or its equipment. Where can I find current press releases?

All of our current news is posted on our Latest News section. Within most articles is a PDF link to the official press release that you are free to use. Should you need more information or pictures contact our Marketing Services Coordinator via email.

Q: I am interested in working for Thermtron. Where can I find available positions?

Thermotron is always on the lookout for highly talented individuals for a variety of positions in multiple locations. Check out our Careers page for job descriptions, information and an online application.