Use your administrative skills on our dynamic marketing support team!!

  • Carefully receive, record and direct all RFQ’s.Assist with customer requests. Interface with other departments to obtain necessary information and commitments. Report and check process with customers.
  • Send out order confirmation letters for standard Thermotron equipment models, as directed.
  • Provide direction to level 1 Applications & Sales Support personnel on how to answer basic customer inquiries.
  • Formulate and maintain lead spreadsheets.
  • Provide monthly lead reports to the Sales Department.
  • Assist in the audit of departmental expense reports.
  • Mail and track shipments of literature, overnight envelopes and special packages for departmental personnel.
  • Interact with Engineering Release department in regards to drawings for customers.
  • Assist in the communication of ship date information to both customers and field personnel.
  • Enter sales orders as directed.
  • Assist in obtaining corrected purchase order information as directed.
  • Develop a basic knowledge of the price book and a basic knowledge of all Thermotron product lines.
  • Interact with customers and Thermotron personnel at a high level and discern when higher authority should be involved.
  • Train others in the responsibilities of attending the Thermotron production scheduling meetings.
  • Handle and/or direct requests for assistance from Thermotron Field Sales Representatives.
  • Assist with special shipping requests in coordination with Thermotron’s Traffic Department.
  • Coordinate customer acceptance test visits.
  • Attend production scheduling meetings on a weekly basis as needed.
  • Communicate ship date information to both customers and field personnel.
  • Monitor promised delivery and estimated delivery commitments – inform application engineers, field sales representatives and customers of changes.
  • Assist in the audit of departmental expense reports.
  • Train New Employees in phone usage, quotation formulation and basic lead procedures.

 

SECONDARY TASKS AND RESPONSIBILITES:

  • Assist in the maintenance of open quote reports.
  • Assist in typing, printing, copying and distributing quotations, correspondence, reports and mailing lists using equipment available to the Marketing Department.
  • Process outgoing mail to the Domestic & International Sales Force.
  • Assist with special mailings.
  • Assist in maintaining files by looking up ship dates and abandoning quotes.
  • Maintain customer files.
  • May conduct quotation surveys by both telephone and email if this is needed.  Determine when additional action needs to be instituted and communicate that need to the proper individuals.
  • Attend Thermotron basic Equipment training and exhibit a proven ability to communicate product overviews.
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